Consent Form

Notification regarding personal information (section 18 of POPI)

What information is being collected and processed?
Passwords, pass-codes and or unlock patterns could be requested to enable to the provider to perform the required diagnostics testing. ID numbers and physical addresses may be requested to enable us to confirm a valid TV Licence is in place to facilitate the replacement of a TV.

Who is the responsible party?
Paragon Technology Services & Solutions (Pty) Ltd

Why will the information be processed and what is the purpose thereof?
Passwords, pass-codes and or unlock patterns will enable us to assess your mobile device and run diagnostics to ascertain whether the mobile device/laptop/PC Computer can be repaired. In the case the mobile device is repairable then this will enable us to proceed with the required repairs and register appropriate warranties on authorisation from your Insurance Company ID Numbers and TV Licence Numbers are submitted to the SABC to confirm the validity of a TV Licence to enable us to facilitate the replacement of a TV

Is the information given voluntary?
Yes

What are the consequences of failure to provide information?
We may be unable to assess your mobile device/laptop/PC Computer and run the required diagnostics to ensure a successful assessment and/or repair, we may also be unable to fulfill your claim should you not agree to provide us with the necessary information.

What options are available to you?
• Back up your device
• Clear the device of any personal information before collection of your mobile device/laptop/PC Computer for repairs
• Give consent to the Service Provider to clear the mobile device/laptop/PC Computer on your behalf
• Provide your Passwords, pass-codes and or unlock patterns when required /requested
• Provide written proof not older than 1 month from the SABC confirming that your TV Licence is paid up to date and is valid.

How is the information being processed?
The information is to assess your mobile device and run the required diagnostics to ensure a successful assessment and/or repair We have taken adequate security measures to ensure the integrity and security of your personal data.

Where is the information being processed?
We process the information at 19 Janssens Road, Constantia Kloof, Roodepoort

Will the information be given to anyone else?
Yes, but only where necessary. There may be cases whereby we are required to give your mobile device/laptop/PC Computer/appliance or electronic item to the brand owner/importer to register a warranty in your favour.

Your rights
You have the right of access to and the right to rectify the information collected. You have the right to object to the processing of personal information as referred to in section 11 (3) of Protection of Personal Information Act, 4 of 2013. You have the right to lodge a complaint to the Information Regulator.

You may also request as to whether information is held on you, a copy thereof (fee payable), that the information be corrected or deleted.